Terms of service
Last updated October 22, 2026
These Terms of Service (“Terms”) are an agreement between you and Honest Automotive, operated by Honest Automotive NC LLC (“Honest,” “we,” “us”), located at 527 E Chatham St, Cary, NC 27511. They apply when you use our website at www.honestautonc.com, book an appointment online or by phone, text with us, or bring your vehicle to us for service (together, the “Services”).
By using the Services, you agree to these Terms and to our Privacy Policy. If you don’t agree, please don’t use the Services.
Please note: Section 10 explains how disputes are resolved, including an arbitration agreement you can opt out of.
1. Changes to these Terms
We may update these Terms from time to time. We’ll post the new version on this page and change the “Last updated” date. Changes apply from that date forward; they don’t change the terms of a repair you already authorized. If a change is significant, we’ll make reasonable efforts to let you know, such as by email or a notice on the site.
2. Who can use the Services
You must be at least 18 years old and able to enter a binding agreement. If you book service for a vehicle you don’t own, you confirm you have the owner’s permission to authorize work on it.
3. Appointments and vehicle service
Booking. Appointment times are requests until we confirm them. Please give accurate contact and vehicle information. We may reschedule if parts, staffing or an earlier repair runs long, and we’ll tell you as soon as we know.
Inspections and diagnosis. We may road-test your vehicle and take photos or video of it to document its condition and explain our findings. Diagnostic time is charged at the rate we quote you before we start, even if you decide not to go ahead with repairs.
Estimates and authorization. We won’t start any repair until you approve it. You can approve in person, by phone, or by replying to a digital estimate we text or email you. If we find something else during the job, or the cost will go above what you approved, we’ll contact you first and won’t proceed without your OK. We follow the North Carolina Motor Vehicle Repair Act, including your right to a written estimate.
Parts. We may use new, remanufactured or quality aftermarket parts, and we’ll tell you which on your estimate. You can ask for your replaced parts back when you approve the work, except parts we must return for a warranty or core credit. We may install parts you supply only with a manager’s approval, at our discretion. Customer-supplied parts, and the labor to install them, are not covered by our warranty.
Warranty. Qualifying repairs are covered by our 36-month / 36,000-mile warranty. See our warranty page for what’s covered and how to make a claim.
Payment. Payment is due when you pick up your vehicle. Under North Carolina law, we may keep your vehicle until the bill for authorized work is paid.
Pickup and storage. We’ll let you know when your vehicle is ready. Storage is free for 2 days after that notice. After that, we may charge storage of up to $50 per day.
Your belongings. Please remove valuables before drop-off. We’re not responsible for personal items left in the vehicle, except where loss is caused by our negligence.
4. Text messages and other communications
We’ll email or call you about your appointment and service. We text you only if you agree, by checking the consent box when you book or by texting us first. Agreeing to texts is not a condition of getting service.
Our SMS Terms explain what we send, how often, and how to opt out, and are part of these Terms. In short:
- Service texts cover appointments, vehicle status, estimates, approvals and payments.
- Promotional texts (service reminders, offers, review requests) are sent only if you separately opt in, up to 4 per month.
- Message frequency varies. Msg & data rates may apply.
- Reply STOP to opt out or HELP for help, or call (919) 388-1511.
- We never share your mobile number or texting consent with third parties or affiliates for their marketing.
When you approve a repair by text or email, that reply counts as your authorization, the same as a signature.
5. Privacy
Our Privacy Policy explains what information we collect, including vehicle and service history, and how we use and protect it.
6. Using our website
You may use the site to learn about our services and book appointments. Please don’t:
- give false information or book on someone else’s behalf without permission
- try to get into parts of the site or our systems you aren’t meant to access
- use bots or scrapers to copy the site, or upload viruses or other harmful code
- use the site or our text line to harass anyone or for anything illegal
We may refuse service or block access if someone misuses the Services.
7. Reviews, photos and feedback
If you send us feedback, a review, or photos, you let us use them to run and improve our business. We’ll only publish your name or review with your permission, or where you’ve already posted it publicly, such as on Google. Photos and inspection results we take of your vehicle belong to us, but we’ll share them with you on request.
The site’s text, logos, photos and design belong to Honest Automotive or its licensors. You may view and print pages for personal use, but not copy or reuse them commercially without our written permission.
8. Third-party services
We use outside providers for things like online booking, payments, financing and texting, and our site links to others, such as Google Maps and reviews. Their own terms and privacy policies apply when you use them. We aren’t responsible for their content or how they run their services.
9. Disclaimers and limits on liability
Website information. Prices, specials and service details on the site are general information and can change. Your written estimate is what applies to your vehicle. We work to keep the site accurate and available, but we can’t promise it will always be error-free or online.
Repairs. Our repairs are covered by the warranty described in Section 3 and on our warranty page. Except for that warranty and any rights you have under law that can’t be waived, we don’t make other promises about the Services.
Limits. To the extent allowed by law, we aren’t liable for indirect or consequential losses, such as lost wages, rental cars or missed trips, that come from using the website or from delays in service. Our total liability for a repair is limited to the amount you paid for that repair. Nothing in these Terms limits our responsibility for our own negligence, fraud, or anything else that North Carolina law doesn’t allow us to exclude.
Your responsibility. You agree to cover our reasonable costs if a claim against us results from your misuse of the website or from information you gave us that was false (for example, authorizing work on a vehicle you had no right to authorize).
10. Resolving disputes
Talk to us first. Most problems get solved with a phone call. If you’re unhappy with a repair, call or text us at (919) 388-1511 or service@honestautonc.com and give us a chance to make it right before taking other steps.
Governing law and courts. These Terms are governed by North Carolina law. Any dispute will be handled in small claims court or the state courts of Wake County, North Carolina, unless the arbitration option below applies.
Arbitration. If a dispute can’t be resolved informally and is too large for small claims court, either of us may choose binding individual arbitration under the American Arbitration Association’s Consumer Rules, held in Wake County or by video. Claims are brought only individually, not as part of a class action. Either of us can still use small claims court. You can opt out of arbitration by mailing a signed note saying so to the address below within 30 days of first agreeing to these Terms.
11. General
These Terms, the SMS Terms, the Privacy Policy, and any estimate or invoice you approve are the full agreement between us. If they conflict on a specific repair, your approved estimate or invoice controls. If any part of these Terms can’t be enforced, the rest still applies. Not enforcing a term right away doesn’t mean we give it up. You can’t transfer these Terms to someone else without our consent.
12. Contact us
Honest Automotive NC LLC, doing business as Honest Automotive
527 E Chatham St, Cary, NC 27511
Call or text (919) 388-1511 · service@honestautonc.com